Six steps from request to check-in
Who does each step, how long it takes and when your booking becomes final.
- 1
Request
You
Duration: About 2 minutes
- Tell us the city or hotel, your dates, guests and rooms - with the website form or on WhatsApp.
- You get a request number and can follow every step in My Account.
- Our team is told at once by WhatsApp and e-mail.
- 2
Quotation
Satu Koneksi
Duration: As soon as we can during our hours
- We check rooms and rates at several hotels and partners.
- You receive one quotation: the total price for the whole stay, what is included and the pay-by date.
- It appears in your account and on WhatsApp.
Not reserved yet - no commitment - 3
Agree to book
You
Duration: Before the quotation's pay-by date
- Read the quotation, what is included and the hotel's cancellation rules.
- Press Agree to book in your account, or tell us on WhatsApp.
- We send the bank details for this booking.
- 4
Payment
You → Satu Koneksi
Duration: We check it during our hours
- Transfer the amount to the bank account shown in your own request page.
- Upload the transfer slip in your account.
- We check the payment.
Pay only to the account in your request page - 5
Booking confirmed
Satu Koneksi + hotel
Duration: After the payment is checked
- We book your room with the hotel.
- You receive a booking number - only now is the booking final.
- Print or save the confirmation from your account.
Booking final ✓ - 6
Enjoy your stay
You + the hotel
Duration: Check-in to check-out
- Show your booking confirmation and ID (KTP or passport) at reception.
- Questions during your stay? Message us on WhatsApp.
- Your request history stays in your account for the next trip.
Who does what
Every party knows its part, so your booking runs without surprises.
IllustrationSatu Koneksi concierge
We compare hotels, send one clear quotation, check your payment and book your room - and we stay reachable on WhatsApp.
- Send the request: city or hotel, dates, guests and rooms.
- Read the quotation and the hotel's cancellation rules.
- Press Agree to book.
- Transfer the amount and upload the slip.
- Show your confirmation and ID at check-in.
- Find and compare hotels for your dates and budget.
- Send one quotation with the total price, what is included and the pay-by date.
- Check your payment.
- Book the room and send you the booking number.
- Answer your questions, before and during your stay.
- Receive the booking from us.
- Prepare your room.
- Welcome you at check-in.
- Provide the room, breakfast and services you booked.
Prices and payment
See price on a hotel shows the live online price for your dates, with nothing added by us. Your quotation is the total for the whole stay. We confirm the price again before you pay, because hotel rates change with dates and availability.
Payment is by bank transfer to the account shown in your request page. We never ask for your card number or your passwords.
Each hotel has its own cancellation rules. Before you pay, ask us for them - we write them in your quotation.
When we reply
Our team answers during: . Requests that arrive outside these hours are answered first the next working time.Your data
We keep a request for 12 months after its last activity, and a confirmed booking for 3 years. See our Privacy Policy.